In consultation with Black Hawk County Health Department, Iowa Department of Health, Iowa Credit Union League and National Credit Union Association, we have developed procedures and measures to ensure we meet public health and safety guidelines.
This includes reduction of in-person contact when the average percentage of positive COVID-19 cases is at a critical level.
UNITE continues to offer all services and products. If you are at an increased health risk or exhibit any symptoms of COVID-19, please refrain from entering our lobby. Instead, let us serve you via one of our remote options:
For curbside service, call 844-443-4474 or 319-273-2479. (This includes coin processing.)
If you wish to make an appointment to access our lobby, call 844-443-4474 or 319-273-2479. Please note:
Face coverings are required at all times inside UNITE Credit Union. (Please do not be offended if we ask you to briefly remove your face covering for the purposes of identity verification.)
Due to our small lobby size, we ask that you restrict your visit to the minimum number of required individuals.
Please be patient if we ask you to wait in your vehicle until your scheduled appointment.
To minimize your wait time, please call ahead if you plan to
- Open a new membership (https://unite-cu.org/join-now-form/)
- Get an loan (https://unite-cu.org/loans/)
- Purchase a certificate of deposit (http://unite-cu.org/rates/#certificates)
- Utilize Notary services (https://unite-cu.org/what-we-offer/)
- Need to complete complex transactions
Guest areas, including materials used at the drive-up window, are sanitized after each transaction. We provide alcohol-based sanitizer in several spots in our lobby. We also offer hand sanitizer in free, individual bottles on a first come, first served basis.
Can we do anything else to help you? Please let us know by emailing MemberServices@UNITE-CU.org or by calling 844-443-4474. We are here and happy to serve you.